![]() Excellent communication and presentation skills – you present and influence credibly and effectively at all levels of the organization, including executive and C-level.Both professionalism and determination- you build trust with clients by consistently overdelivering.Emotional intelligence- you speak with candor and authenticity and you know your audience.Demonstrated GSD “Get Stuff Done” attitude and results.Analytical ability to leverage data to drive decisions and recommendations.Self-starter motivation with strong organizational and time management skills – you make things happen!.Demonstrated success managing complex projects and implementations with confidence.Collect customer feedback on a regular basis and to share relevant product/service feedback.Guide client partners through the strategy, design and implementation of a Coordinated Network from end-to-end.Support operational planning for project implementation to ensure both Unite Us team and client stakeholders are successfully meeting deadlines and project deliverables.Collaborate cross-team with Sales, Marketing, and Product to streamline workflows and create a seamless customer experience.Track & report on Key Performance Indicators for network success based on Unite Us best practices and client priorities.Build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in implementing Unite Us Coordinated Networks. ![]() Success in this role will require performance management to drive both client and company results, industry expertise and acumen, and the ability to thrive in a high growth and fast paced company environment. You will represent your designated account team to internal and external senior leadership, and will be responsible for monitoring and reporting on progress, and communicating any risks or problems. This is a strategic implementation role, but we are looking for a leader who can zoom out and see the big picture but also roll their sleeves up and jump into the weeds alongside their team. The Senior Customer Success Manager will be responsible for leading a tight-knit account team in strategizing, planning and implementing the rollout of a coordinated network. Unite Us is hiring a motivated Senior Customer Success Manager with strong leadership skills and a passion for public health. We share a passion for the work we do and hold each other to a high standard of work ethic, but we also know how to have fun! ![]() As a team, we are quirky, dynamic, and collaborative. ![]() We are experts in bringing together communities of providers – both in and out of the software – and we extend that expertise to our customers every day. Our style of partnership and support is hands-on and relationship-based we are proud of the white glove service we provide to our customers. This group is a highly collaborative, fast-paced, and evolving team responsible for implementing new networks and maintaining relationships with existing clients. The Senior Customer Success Manager role exists within the Customer Success Team. ![]()
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